We want to share that we’re making good progress in resolving the intermittent connectivity issue affecting some customers. The problem is related to our DHCP server, which assigns IP addresses to devices on the network.

The good news is: powering off and then powering on your modem and router is helping many customers restore service. If you're still experiencing an outage, please try the steps below to get back online:

1. Power off and then power on both your city-provided modem and your router or Wi-Fi device (whether it's from the city or your own).

   • If your city-provided device says “Gateway 3” on the bottom, that’s the only device you need to power off and on.

   • City-provided equipment is labeled “Nokia.”

2. After powering the device(s) back on, wait about five minutes. Your service should be restored.

This issue does not affect customers with static IP addresses and is only impacting some, not all, users.

Thank you for your patience as we work through this. We appreciate your understanding and are committed to restoring full service as quickly as possible.