Chino Hills City Hall will reopen to the public on Tuesday, July 1, with limited in-person services through a new Customer Service Center located in the main lobby and Council Chambers. This temporary setup allows the City to resume essential services while remediation and recovery efforts continue following the recent fire and water damage. Limited staff will be available on-site, so please be patient as we work to assist you. All in-person Recreation Services remain available at the Chino Hills Community Center, located at 14250 Peyton Drive.  
  
Here’s How We Can Serve You at the City Hall Customer Service Center:  

• Utility Billing and Payments: Pay your bill by card, check, or money order, and get staff assistance with opening or closing water and sewer accounts.  
• Code Enforcement: Report concerns, obtain yard sale permits, pay sign violation invoices, and pick up confiscated signs.  
• Community Development (Building & Planning): Pay invoices for applications, permits, and plan checks, pick up issued permits, or speak with a planner about business licensing and development questions.  
• Engineering: Purchase plans and specs, apply and pay for fire flow tests, or find out information about encroachment permits.  
• Passport Services (By Appointment Only): Process your passport application during your pre-scheduled appointment time. No walk-in service available.  

Staff are also available to answer general questions, help direct you to the appropriate department, and assist with scheduling appointments with staff who may be working at off-site locations during this interim period. If you need assistance with any services not listed above, please call (909) 364-2600 to make an appointment with any staff member before visiting City Hall. 
  
The Customer Service Center will follow the normal business hours of City Hall and will be open to the public on Monday through Thursday from 7:30 am to 5:30 pm, and on Fridays from 7:30 am to 4:30 pm. The public counter services listed above will all close 30 minutes prior to City Hall closing. The Customer Service Center will close at 4:00 pm on Tuesday, July 8, to allow staff time to prepare the Council Chambers for the regularly scheduled City Council Meeting at 6:00 pm that evening. 
  
City Hall is Now Temporarily Cashless  
All payments made in person at the Customer Service Center must be made by credit/debit card, check, or money order. No cash will be accepted for any services. The regular 3.75% convenience fee continues to apply to all card payments, with the exception of utility bill payments. Money orders can be purchased for a nominal fee nearby at the Post Office, banks, or most major supermarkets.  
  
Restrooms  
Public restrooms will be located in the Library across from City Hall.  
  
Many Services Remain Available Online  
Save time and a trip to City Hall by taking advantage of the City’s many convenient online service options, including utility bill payments, service requests, Code Enforcement concerns, building, planning, and engineering applications, inspection scheduling, recreation registration, and passport appointment bookings. You can also contact all City Departments by phone and email by visiting www.chinohills.org/ContactUs to find the contact information of the appropriate Department. 
  
Thank you to our community for your continued patience and understanding as we work towards fully restoring City Hall operation and services. Please continue to visit www.chinohills.org or call (909) 364-2600 for the latest updates and information. 

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