City Hall will remain closed to the public through the remainder of this week as we continue recovery efforts following Monday night’s fire and the significant resulting water damage.

We are working toward restoring some level of in-person services as early as next week, and we appreciate the community’s patience during this time. 

Here's How We're Continuing to Serve You:

While City Hall is closed, City staff remain hard at work behind the scenes and at off-site locations to keep City services running smoothly. 

• Recreation Programs Continue as Scheduled and Staff Remains Available for In-Person Services
  All summer recreation programs and events are operating as planned, including Concerts in the Park, Movies in the Park, and camps or classes. In-person services are available at the Chino Hills Community Center, located at 14250 Peyton Drive, during normal business hours. 
   
• Utility Bill Pay Options Remain Available Online and By Phone 
  64% of residents already pay their utility bills online or by phone and now is a great time for all residents to take advantage of these convenient options or set up auto-payment. Pay online or learn how to set up a new bill pay account at www.chinohills.org/BillPay or make a payment through the City’s automatic payment line by calling (909) 364-2660. Payments can also be dropped off in the drop-box near the Police Department in the City Hall parking lot.
   
• Building & Planning Services Available Online
  Submit building and planning applications, check status, and schedule inspections online at www.chinohills.org/VDS.
   
• Passport Services 
  All passport appointments are cancelled through Monday, June 30. Appointments can be rescheduled for dates starting on or after Tuesday, July 1 online at www.chinohills.org/Passports.

• Public Works and Engineering 
  Public Works and Engineering staff are continuing all operations from the off-site City Yard location. Please continue to use the City App, online Request Tracker, or call (909) 364-2800 for Public Works related concerns. 

• Code Enforcement 
  Code Enforcement concerns can be reported online, through the City App, or by calling (909) 364- 2757. 

• Police and Library Services 
  The Chino Hills Police Department and the James S. Thalman Library were not affected and remain open and fully operational. 

What’s Happening at City Hall 

Since the fire, City staff has been working around the clock to protect important records and equipment, move and preserve salvageable workspace materials, clean and stabilize affected work areas, identify and set up temporary work locations in minimally impacted areas or off-site locations, develop plans to safely resume in-person public services, and prepare for the larger restoration period ahead. 

Although the fire was contained to a small area, the fire suppression sprinkler system did its job and prevented the fire from spreading further. Two sprinkler heads were activated in response to the fire which ran for nearly 30 minutes, releasing thousands of gallons of water and causing significant damage throughout the building. 

Every Department at City Hall experienced impacts in some capacity. Nearly all City Hall employees have temporarily relocated their workstations, whether to unaffected parts of the building or off-site locations. The damage will require extensive repairs including electrical work, drywall and ceiling replacement, recarpeting, and other infrastructure restoration throughout much of the building. 

What’s Next

We are actively developing a phased service restoration plan and evaluating temporary work locations to restore some level of in-person City Hall services starting next week. We will provide another update as soon as details are finalized. 

For the latest updates, please continue to visit www.chinohills.org or call (909) 364-2600 for assistance. 
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