Town of Palm Beach Alerts and News Releases
New Public Meetings Portal and AI Chatbot on Town Website
- Advanced Search Capabilities: Quickly browse and locate past meeting materials. Historical files dating back to the Town's founding will soon be available.
- Customized Notifications: Stay informed by subscribing to email alerts for agenda postings and meeting minutes by board of interest.
- Public Comment Submission: Residents’ written public comments will be submitted directly through the portal and attached to the agenda item for easy viewing.
- 24/7 Real-Time Assistance: Residents can ask questions and receive immediate, synthesized responses based on the Town website content-like “How do I obtain a resident parking permit” or “When do the bridges open?”
- Improved Accessibility: The chatbot simplifies how users interact with complex content, including Town codes and procedures.
- Escalation Support: The chatbot provides appropriate contact information if an inquiry requires human assistance, ensuring seamless handoffs to Town staff.
In a continued effort to deliver exceptional customer service around the clock, the Town of Palm Beach has introduced two recent enhancements to its website: a redesigned Public Meetings Portal and a new AI-powered chatbot.
These upgrades are part of the Town’s commitment to improving access to information, increasing transparency, and providing a seamless digital experience.
A Smarter, More Accessible Public Meetings Portal
The newly launched Public Meetings Portal provides a modern, user-friendly interface and improved functionality for accessing official meeting records. Features include:
In partnership with Polimorphic, the Town has expanded its use of artificial intelligence by adding an interactive chatbot on its website. This tool builds on the existing AI-enhanced search by offering:
"Our mission is to simplify governmental processes and enhance residents' quality of life," said Parth Shah, CEO and founder of Polimorphic. "Implementing AI features like the chatbot makes public information more accessible to everyone and contributes to a more inclusive and connected community."
These tools reflect our commitment to transparency and innovation. The Town invites residents to explore these new features and welcomes feedback as continued refinement occurs over the summer. For questions, assistance, or to report issues, please contact the Town Manager’s Office at 561-838-5410 or tmanager@townofpalmbeach.com.
These upgrades are part of the Town’s commitment to improving access to information, increasing transparency, and providing a seamless digital experience.
A Smarter, More Accessible Public Meetings Portal
The newly launched Public Meetings Portal provides a modern, user-friendly interface and improved functionality for accessing official meeting records. Features include:
In partnership with Polimorphic, the Town has expanded its use of artificial intelligence by adding an interactive chatbot on its website. This tool builds on the existing AI-enhanced search by offering:
"Our mission is to simplify governmental processes and enhance residents' quality of life," said Parth Shah, CEO and founder of Polimorphic. "Implementing AI features like the chatbot makes public information more accessible to everyone and contributes to a more inclusive and connected community."
These tools reflect our commitment to transparency and innovation. The Town invites residents to explore these new features and welcomes feedback as continued refinement occurs over the summer. For questions, assistance, or to report issues, please contact the Town Manager’s Office at 561-838-5410 or tmanager@townofpalmbeach.com.