CITY OF CASA GRANDE | STRONGER UNITED

510 E. Florence Blvd., Casa Grande, Arizona 85122
www.CasaGrandeAZ.gov

Contact:

Heather C. Kennedy
Public Information Office
(520) 421-8600 ext. 2530
PIO@CasaGrandeAZ.gov

February 19, 2025

FOR IMMEDIATE RELEASE: THE CASA GRANDE POLICE DEPARTMENT INTRODUCES A NEW CITIZEN ENGAGEMENT AND FEEDBACK TOOL.

The Casa Grande Police Department is launching a new citizen satisfaction and feedback tool designed to enhance communication and transparency with the community. This system, powered by PowerEngage, uses text messaging to gather feedback from residents following non-life-threatening interactions with officers. 

“In today’s fast-paced world, we recognize the importance of keeping our community informed and engaged,” said Chief Mark McCrory. “This tool allows us to connect directly with residents, ensuring their voices are heard.” 

After a call for service, residents may receive a text message survey within hours or days, asking for feedback about their experience. Citizens can also provide comments, suggestions, or even express appreciation for an officer’s service. 

“Through the Engage Casa Grande outreach plan, several city departments have introduced new initiatives to keep our community informed. The Police Department is leading the way, using technology to strengthen communication and engagement with our residents,” said Mayor Lisa Fitzgibbons. 

Those whose phone numbers are recorded as part of a call or report may automatically receive a survey and participation is completely voluntary. If residents prefer not to receive surveys, they can: 

• Ignore the text—no further action is required. 
• Reply "STOP" to opt out of future messages. 

This system is not for reporting emergencies or crimes. For emergencies, residents should always call 9-1-1. 

The Casa Grande Police Department is committed to building strong relationships with the community. This new tool ensures residents have a direct voice in shaping the future of public safety in our city. 

For more information about the Casa Grande Police Department, please visit the city's website.

###